Frequently Asked Questions

Frequently Asked Questions

Question

How can I track my order?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
What is Shopi. return/exchange policy?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
What is Shopi. warranty policy?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
Can I visit your shop?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.

Payments

I made a mistake. Can I change my order?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
Can I place a custom order?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
How do I purchase a gift card?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
What payment methods do you accept?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
I've lost my gift card, can I get a replacement?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
Do you have any discount codes available?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
I never received a confirmation email. What should I do?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
Can I use more than one promotional code on my order?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.

Shipping

How long will it take to receive my order?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
How do I know if my order has shipped? Can I track it?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
How much does shipping cost?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
Do you offer expedited shipping or order processing?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.
Who pays for international import taxes?

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.
RX Returns/Exchanges:
  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will bededucted from your refund to cover associated costs.
  • Customer is responsible for return shipping cost.